Shipping Policy
We know you’ll be excited to receive your RAAIE products as soon as possible. See your country below to see when you can expect them.
Duties And Taxes
— New Zealand and Australian orders will not attract import or customs duties.
— For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order.
We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.
Any questions? Email us at hello@raaie.co.nz and we will do our best to help.
To guarantee your RAAIE gifts arrive in time this Christmas - please place your orders by the below dates for seamless delivery.
New Zealand: Wednesday 18th December
Auckland Region: Same-day dispatch for overnight delivery available until 23rd December. *Please choose urgent same-day service when ordering, available Monday-Friday.
Australia: Wednesday 18th December
United Kingdom: Wednesday 18th December
*for both mainland and non-mainland orders
Europe: Wednesday 18th December
Rest of World: Sunday 8th December
WAREHOUSE HOLIDAY HOURS
Orders placed during the holiday period (from Christmas until New Years) will experience dispatch delays due to warehouse closures. We appreciate your understanding as our team takes a well-deserved break during this time.
New Zealand & Australia
— Warehouse closed: December 25th - 3rd January
— Limited orders dispatched: 30th & 31st December
— Normal hours resume: Monday 6th January 2025
Europe & United Kingdom
— Warehouse closed: 24th - 26th December & January 1st 2025
— Limited orders dispatched: 27th - 31st December
— Normal hours resume: Thursday 2nd January
Rest of the World
— Warehouse closed: 25th December - 3rd January
— Normal hours resume: Monday, 6th January
Shipping cost
Orders over $150 (NZD) - Free
Orders under $150 (NZD) - Flat rate $5 (NZD)
Auckland only same day delivery - Flat rate $20 (NZD)
Delivery timeframe (estimated)
Orders are dispatched from our NZ warehouse. For orders placed before 11am, Monday to Friday, we aim for next working day delivery. For orders placed after 11am, Monday to Friday, delivery is expected within 2 working days.
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.
Shipping cost
Orders over $150 (AUD) - Free
Orders under $150 (AUD) - Flat rate $9 (AUD)
Delivery timeframe (estimated)
Orders are dispatched from our NZ warehouse. For orders placed before 11am, Monday to Friday, we aim for next working day delivery. For orders placed after 11am, Monday to Friday, delivery is expected within 2-3 working days.
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.
Shipping cost
Belgium, France, Germany, Luxembourg, Austria, Italy, Portugal, Finland
Orders over €150 - Free
Orders under €150 - Flat rate €15
Sweden
Orders over kr 1,750 (SEK) - Free
Orders under kr 1,750 (SEK) - Flat rate 175 (SEK)
Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Greece
Orders over $270 (NZD) - Free
Orders under $270 (NZD) - Flat rate $27 (NZD)
Delivery timeframe (estimated)
Orders are dispatched from our UK warehouse, with an estimated delivery time of 3-5 working days excluding custom clearance.
Europe countries we ship to
Belgium, France, Germany, Luxembourg, Austria, Italy, Portugal, Sweden, Finland, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Greece
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.
Shipping cost
Orders over $170 (USD) - Free
(orders under $170 (USD) - Flat rate $15 (USD)
Delivery timeframe (estimated)
Orders are dispatched from our NZ warehouse with an estimated delivery time of 3-5 working days.
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.
Shipping cost
Orders over £110 - Free
Orders under £110 - Flat rate £5
Delivery timeframe (estimated)
Orders are dispatched from our UK warehouse. For orders placed before 1pm, Monday to Friday, we aim for next working day delivery. For orders placed after 1pm, Monday to Friday, delivery is expected within 2 working days.
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.
Shipping cost
Orders over £110 - Free
Orders under £110 - Flat rate £15
Delivery timeframe (estimated)
Orders are dispatched from our UK warehouse, with an estimated delivery time of 2 working days.
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.
Shipping cost
Orders over $170 (NZD) - Free
Orders under $170 (NZD) - Flat rate $25 (NZD)
Delivery timeframe (estimated)
Orders are dispatched from our NZ warehouse. For orders placed before 11am, Monday to Friday, we aim for next working day delivery. For orders placed after 11am, Monday to Friday, delivery is expected within 3-5 working days.
Rest of world includes
Brazil, China, Hong Kong SAR, Indonesia, Japan, Malaysia, Malta, South Korea
Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.